Privacy Policy

Privacy Policy



Last updated on 1st October 2023



Who We Are

Van & Car Repair Ltd. is registered in England and Wales with company number 13281965 and has its registered office at:


172-174 Bristol Road

Frampton Cotterell

Bristol

BS36 2AX


This policy will explain what information we collect about you and how we use it. In this privacy policy references to ‘we’ or ‘us’ refer to Van & Car Repair. We are committed to respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit or use this website. Your use of our website is also governed by our Terms and Conditions. 


By using our website, you consent to the collection and use of your information as outlined in this Privacy Policy.


Please read the Policy carefully.


The information we collect and how

At Van & Car Repair we take privacy seriously and only use the information we collect to provide our services. We do not share or sell the information we collect for any other purpose than providing the best possible service for our clients. At any time, you may request a copy of the information we have recorded about you. You may also request we remove all identifiable information with respect to yourself. For transparency, listed are the business services we provide and how each service uses the information we collect.


Car repair and service related information



We request the minimum level of personally identifying information to run our business effectively. This is data you provide us directly, for example, your name and contact details. We will never obtain information about you indirectly from sources outside our business. We store notes with respect to services we undertake to ensure we maintain and exceed our level of service. We consider you have provided consent for us to store personally identifying information and information about your services based on your receiving services from us.


Booking confirmations and reminders

We may contact you via phone, email or SMS to confirm appointments booked and remind you of upcoming appointments. We consider your having made the appointment as consent to undertake this activity but, if you want, you may opt-out at any time.

Appointment ratings and reviews

After visiting us we may send you an email or SMS asking you to rate our services and provide feedback. We consider your agreement and participation in the service as consent to undertake this activity but, if you want, you may opt out at any time.


Marketing

We may contact you by phone, mail, email or SMS marketing with your consent but, if you want, you may opt-out at any time. Our marketing campaigns are automated and use rules based on services and products purchased and information we collect from you. For example, we may send marketing campaigns related to your birthday, the fact we miss you (you have not visited for 3 months) and other special days like Valentine’s Day and Christmas. Of course, you may opt out of receiving marketing material at any time.



Data sharing and transfer

We may share anonymous data with advertising platforms for marketing purposes. We will not share, sell, rent, or trade your personal data with third parties for their promotional purposes.



Data processors and data locations

We use numerous leading software solutions within our business to provide the services listed above. These software solutions store and process data in numerous locations outside our business premises.


You may contact us at vancenter2021@gmail.com to:


  • Request information we have stored about you
  • Request we remove all identifying information about you



Hyperlinks

You may come across hyperlinks on this site. These hyperlinks may take you to sites operated by other organisations which you agree we are not responsible for. When preparing our website we have taken every care possible. However, we have no control over any of the information you can access via other websites and, in particular, we are not responsible for the privacy policies adopted by such other websites. Therefore, no mention of any organisation, company or individual to which our website is linked shall imply any approval or warranty as to the standing and capability of any such organisation, company or individual on the part of Van & Car Repair



Changes to our Privacy Policy

We may change this Privacy Policy from time to time. Any changes will be posted on this page, and if the changes are significant, we will provide a more prominent notice.


Copyright Notice

All design, text, graphics and arrangement thereof are the copyright of Van & Car Repair or of other copyright owners. Any unauthorised reproduction of the contents of this site without the prior written permission of Van & Car Repair is strictly prohibited.



By using our website, you agree to the practices outlined in this Privacy Policy.

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